How often do we look at an application and wonder what the people who were designing it were thinking? When jumping through hoops that seem odd or out of place, it's easy to ask "how can this have been designed this way?!" If it makes you feel better, there are people who research the areas of Usability and User Experience (UX) specifically. Michael Larsen talks with Charlotte Dijksman of Test Birds and Nick Leal of Qualitest about the good, the bad and the just plain out there of Usability and UX.